SMS Consent Policy

NextGen Bullion operates a toll-free customer service line answered by an AI assistant named Jessica. We send text messages only to callers who contact us first and who verbally agree to receive one during the call.

How consent is obtained

During the call, when a caller requests information we can send by text, the assistant asks permission using language such as: "Want me to text you that link?" or "I can send you a quick recap by text — is this the best number for that?" We send a message only after the caller says yes. All calls are recorded, and consent is logged on the customer's record in our CRM.

What we send

Links to pages on our website, recaps of the call, and follow-up updates on questions the caller raised. We do not send marketing or promotional messages.

Opting out

Every message includes "Reply STOP to opt out." Replying STOP ends all messages immediately. Reply HELP for assistance, or call us at +1 888-652-0052.

Message frequency

Only in response to a caller's request. Message and data rates may apply.

SMS Consent Policy