SMS Consent Policy
Last updated: September 12, 2026
NextGen Bullion is an online retailer of physical gold, silver, platinum and palladium coins and bars. Our toll-free customer service line, +1 (888) 652-0052, is answered by Ava, an AI receptionist.
We send text messages only to people who called us, only after they ask during that call for a page we can send, and only once they have given spoken permission on that call. We do not send marketing or promotional text messages of any kind, and we never text anyone who has not given permission this way.
HOW WE ASK FOR PERMISSION
Ava reads the following script word for word. This is the complete script and the only one we use.
"[number read back]" is where Ava speaks the caller's own mobile number aloud, digit by digit, taken from caller ID or from the number the caller gives her.
If the caller says no, says "not right now", changes the subject, or gives an unclear answer, Ava does not send a message and does not ask again on that call. She says: "No problem at all, I won't text you. It's on our site under that page name, or I can have the team email it instead."
Permission covers one mobile number. If a caller later gives a different number, we ask again for that number.
HOW WE RECORD PERMISSION
Calls to this line are recorded, and the caller's permission is audible on the recording. Consent is also logged on the caller's contact record in our customer relationship management system with the mobile number it covers, the date and time, and the caller's reply. We can produce these records on request from the customer, a carrier, or a regulator. Records are retained for a minimum of five years from the date of consent or from the date of the last message sent to that number, whichever is later.
WHAT WE SEND
Only what the caller asked for on the call. A single text containing a link to one page on nextgenbullion.com:
- our online store
- our gold page
- our silver page
- our precious metals IRA page
- our sell-to-us page
- our metal prices page
- our buying guides
WHAT WE NEVER SEND
- Marketing, promotional or advertising messages
- Sale announcements, discount codes or offers
- Price alerts or market commentary
- Messages to anyone who did not give spoken permission on a call to us
- Messages from any number other than +1 (888) 652-0052
MESSAGE FREQUENCY AND RATES
You only receive messages you asked for during a call, so message frequency varies. Message and data rates may apply. NextGen Bullion does not charge for text messages; your mobile carrier's standard rates apply.
HOW TO STOP
Reply STOP to any message from us and all messages stop immediately. You can also tell us to stop on any call with us, or call +1 (888) 652-0052. Reply HELP to any message and you will receive our name and our support number.
YOUR INFORMATION
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. Our full privacy policy is at nextgenbullion.com/privacy-policy and our terms and conditions are at nextgenbullion.com/terms-and-conditions.
QUESTIONS
Call +1 (888) 652-0052 or email logistics@nextgenbullion.com.
